Privacy Policy

1. Data Controller

zg88 is the data controller responsible for the personal information collected through the zg88 Platform. As data controller, zg88 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted in accordance with applicable data protection principles and this Policy.

For all data protection enquiries, players may contact the zg88 support team at the contact details provided in Section 15 of this Policy. All communications regarding personal data are treated as confidential and handled by designated personnel.

2. Personal Data We Collect

2.1 Registration Data

When you create a zg88 Account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city — for example Karachi, Lahore, Faisalabad, or Islamabad)
• Email address
• Pakistani mobile telephone number
• Username and password (password stored in encrypted form only)

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering and responsible gaming obligations, we collect the following verification documents prior to processing withdrawals:

• Copy of valid CNIC (Computerised National Identity Card) or passport
• Proof of address document (utility bill or bank statement dated within three months)
• Selfie or live photograph for identity confirmation where required
• Source of funds documentation in specific circumstances

2.3 Financial Data

zg88 collects transaction records associated with deposits and withdrawals, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), transaction amounts in PKR, transaction dates, and transaction reference numbers. zg88 does not store full payment instrument credentials; payment processing is handled by certified third-party payment processors subject to their own security standards.

2.4 Usage and Technical Data

When you access the Platform, we automatically collect the following technical information:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Session timestamps and duration
• Pages visited, games played, and betting activity logs
• Cookie identifiers and similar tracking data (see Section 9)

2.5 Communications Data

When you contact zg88 support via live chat or email, we retain records of those communications including the content of your messages, timestamps, and any attachments you provide. These records are used for quality assurance, dispute resolution, and legal compliance purposes.

3. How We Collect Personal Data

zg88 collects personal data through the following means:

• Directly from you — during account registration, KYC submission, deposit and withdrawal requests, and when you contact customer support.
• Automatically — through cookies, server logs, and similar technologies when you access and navigate the Platform.
• From third parties — from identity verification service providers, payment processors, and fraud prevention partners in the course of verifying your identity and processing transactions.

4. Purpose and Legal Basis for Processing

Purpose	Data Used	Legal Basis
Account creation and management	Registration data	Contract performance
Age verification (21+ requirement)	Date of birth, KYC documents	Legal obligation
Payment processing	Financial transaction data	Contract performance
Anti-money laundering checks	KYC documents, financial data	Legal obligation
Fraud prevention	Technical data, transaction data	Legitimate interests
Responsible gaming monitoring	Betting activity, session data	Legal obligation / legitimate interests
Customer support	Communications data, account data	Contract performance
Platform analytics and improvement	Usage data, technical data	Legitimate interests
Marketing communications	Email address, preferences	Consent

5. Data Sharing and Disclosure

5.1 Service Providers

zg88 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processing providers (handling JazzCash, EasyPaisa, and bank transfer transactions), KYC and identity verification partners, fraud detection services, and data hosting providers. All third-party service providers are contractually obligated to process personal data only in accordance with zg88's instructions and to maintain appropriate security measures.

5.2 Game Providers

Third-party game studios whose games are available on the zg88 platform may receive limited technical data necessary to facilitate game session management, such as an anonymised player identifier and session token. Game providers do not receive your name, financial details, or contact information.

5.3 Legal and Regulatory Disclosure

zg88 may disclose personal data to regulatory authorities, law enforcement agencies, or other competent bodies where required by applicable law, court order, or regulatory obligation. In such circumstances, zg88 will disclose only the minimum data necessary to satisfy the legal requirement.

5.4 No Sale of Personal Data

zg88 does not sell, rent, trade, or otherwise transfer your personal data to third parties for commercial marketing or advertising purposes. Your data is not a commercial product for zg88.

6. International Data Transfers

The operation of the zg88 Platform may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, zg88 takes appropriate steps to ensure that your personal data is protected to a standard consistent with this Policy, including through the use of contractual protections with receiving parties.

7. Data Retention

zg88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in Section 4, or as required by applicable legal and regulatory obligations. In practice, this means:

• Account data: Retained for the duration of the account relationship and for a period of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five years from the date of verification, or longer if required by applicable law.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for a period of three years following the closure of the relevant support interaction.
• Technical and usage data: Retained for up to 24 months in identifiable form; may be retained in anonymised or aggregated form indefinitely for analytical purposes.

Upon the expiry of applicable retention periods, personal data is securely deleted or permanently anonymised. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained and used for analytical and platform improvement purposes without restriction.

8. Security Measures

zg88 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and the Platform
• Encryption of sensitive data at rest, including password hashes and identity document data
• Access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need to access it
• Regular security assessments and penetration testing of the Platform infrastructure
• Two-factor authentication availability for all registered player accounts
• Incident response procedures for the detection, assessment, and notification of personal data breaches

While zg88 takes these security measures seriously, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their zg88 accounts and to enable two-factor authentication. If you suspect unauthorised access to your account, contact zg88 support immediately.

9. Cookies and Tracking Technologies

9.1 What Cookies We Use

The zg88 Platform uses cookies and similar tracking technologies to operate core platform functions and to analyse how the platform is used. The main categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security cookies. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game lobby filters to personalise your experience.
• Analytics cookies: Collect aggregated data about how players navigate the Platform, enabling zg88 to identify areas for improvement. This data is analysed in aggregate and is not used to identify individual players.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Note that disabling functional cookies may affect your experience on the Platform. Strictly necessary cookies cannot be disabled through browser settings as they are required for the Platform to operate.

10. Minors

The zg88 Platform is strictly intended for users aged 21 and over. zg88 does not knowingly collect personal data from individuals under the age of 21. Age is verified as part of the registration process and again during KYC verification prior to withdrawal processing. If zg88 becomes aware that personal data has been collected from an individual under the minimum age, the Account will be closed immediately and the data securely deleted in accordance with applicable obligations. Parents or guardians who believe a minor has registered an account on the Platform are encouraged to contact zg88 support immediately.

11. Marketing Communications

With your consent at registration or at a later time, zg88 may send you marketing communications about new games, promotions, bonuses, and platform updates via email or in-platform notifications. You may withdraw your consent to receive marketing communications at any time by updating your preferences in Account Settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

zg88 does not share your contact information with third parties for the purpose of sending you marketing communications from those third parties.

12. Exercising Your Data Rights

To exercise any of the rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please contact the zg88 support team. Your request will be acknowledged promptly. Identity verification will be required before certain requests can be fulfilled in order to protect your data from being disclosed to or altered by unauthorised parties.

zg88 will endeavour to respond to all data rights requests within 30 days. In cases of complex or multiple requests, this period may be extended by up to a further 60 days, in which case zg88 will inform you of the extension and the reasons for it within the initial 30-day period.

Please note that certain rights may be limited by legal obligations. For example, zg88 may be unable to delete personal data that it is required to retain under anti-money laundering regulations, even if you submit a valid erasure request.

13. Complaints

If you believe that zg88 has handled your personal data in a manner that does not comply with this Privacy Policy or applicable data protection principles, we encourage you to contact the zg88 support team in the first instance so that we have the opportunity to address your concern directly.

If you remain dissatisfied after raising a complaint with zg88, you may have the right to lodge a complaint with the relevant data protection or supervisory authority applicable to your circumstances.

14. Changes to This Privacy Policy

zg88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. Where material changes are made, registered players will be notified via email or in-platform notification prior to the updated Policy taking effect.

The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

15. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data zg88 holds about you, please contact the zg88 support team via live chat during operational hours, or by email at [email protected]. This email address is provided as plain text only and is not a clickable link.

For matters specifically relating to account closure or responsible gaming, please also see our Responsible Gaming page and our Terms & Conditions.